General Returns/Exchanges:Ā Items must be returned withinĀ 15 daysĀ of delivery for reasons like sizing or change of mind.
Manufacturing Defects:Ā Items with a manufacturing defect may be exchanged withinĀ 30 daysĀ of delivery.
Condition:Ā All returns must be unused, unwashed, in original packaging, with theĀ price label attachedĀ and the purchase invoice. Products damaged due to failure to follow care instructions will not be accepted.
Return Options:
- Courier Shipment to Head Office:Address:Ā Plot.A41, STAR TEXTILE MILLS, Fakhruddin valika road, SITE, Karachi.Shipping Costs:Ā If the return is due toĀ our errorĀ (defective/wrong item),Ā Star Studio By Star Textile paysĀ shipping (reimbursed). ForĀ customer's choiceĀ returns, theĀ customer paysĀ shipping.
- Visit Our Exclusive Outlets:Ā Customers can drop off the parcel for an immediate exchange. If the new item is more expensive, the customer must pay the difference.
Exchange Delivery & Costs:
- Once inspected, the exchange item is shipped to your doorstep.
- If the original return was due toĀ our errorĀ (defect/wrong item),Ā the company pays all subsequent exchange shipping costs.
- If the exchange is due toĀ customer's choice, theĀ customer pays the exchange shipping costs.
- The customer is always responsible for paying any price difference if the newly selected item is more expensive.
Contact Us:
Call us atĀ +92-327-8438407Ā or Email:Ā info@starstudioofficial.com